SHEN ZHEN HORAP INDUSTRIAL CO.,LIMITED
Our Philosophy: Sincere, Speedy, Elastic, High Efficiency, Teamwork and Innovation
Our Mission: Provide perfect service system for clients from before-service to after-service. Strive to provide better service and higher quality products at the same price. Maximizing the value for our customers.
Our Vision: Achieve win-win between employees and company, between customers and company under joint efforts of everyone.
Quality is the lifeline of our company
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According to requirements of clients, provide professional recommendation and do the best to meet all kinds of needs from clients.
Once order and details are confirmed, we must take deliberate care of raw material and component sourcing with high standard QC inspection, when the production is closed we come to the final test before delivery, such as vibration test, waterproof test and so on. Guarantee quality is perfect and details meet requirements of customers.
1. We promise a 24 months warranty for all our products since the cargo arrives at the port of discharge, we will be responsible for repairing and exchanging the malfunction parts, with the transport cost from seller to the customers paid by us. After 2 years we still take the repairing free of charge, but the customers should afford the two way transport.
2. All necessary design drawing and user manual step by step will be offered to you. For example steel structure design drawing, cabinets assembly drawing, cables connection drawing.
3. Free professional training: provide free training and technical support for customers in our factory if customer need. You could send your engineer to our factory for training about test, installation, maintenance etc. Besides, technical support online could be also provided soon when customer meet some problems in setup.
4. Technical support in your country: We could send our engineer to guide the installation for you. But the relevant cost should be paid by your esteemed company.
5. 24/7 Online Support Service. Horap can offer 24/7 service special for client who has important show or events to ensure everything to be fine.